Changes and cancelation If you need to update the shipping address or wish to change the order you have placed, you will need to inform us within 24 hours otherwise we cannot guarantee any changes to your order. If the parcel has already been shipped and you need to cancel your order, you will need return the product and order again. If the parcel has already been shipped and you need to change the shipping address, you will need to contact the delivery company. Returns and refunds If you are unhappy with any product you purchase on this website for any reason, you may return it to us in its original condition within 7 working days and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs. In the case of damage caused by the courier you must inform us by providing us with a clear proof of the damaged package and its content. Refunds are processed within 7 working days from the receiving of the returned items. To make a return please send us an email with your request at orders@equator.institute and we will provide you with a return address. The item should be securely wrapped along with your delivery note. We recommend that you use a recorded delivery service.